Telephone (EPABX/IP) Systems

PBX is a system that connects telephone extensions of a company to outside public telephone network as well as to mobile networks. An IP (Internet Protocol) PBX (Private branch exchange) is a PBX that provides audio, video, and instant messaging communication through the TCP/IP protocol stack for its internal network and interconnects its internal network with the Public Switched Telephone Network (PSTN) for telephony communication.

VoIP (Voice over Internet Protocol) gateways can be combined with traditional PBX functionality enabling businesses to use their managed intranet to help reduce long distance expenses, enjoy the benefits of a single network for voice and data and advanced CTI features or be used on a pure IP system which in most cases give greater cost savings, greater mobility, and increased redundancy.

An IP-PBX can exist as a hardware object, or virtually, as a software system.

Benefits of installing Telephone (EPABX/IP) Systems

    1.  Easier to install & configure than a proprietary phone system: An IP PBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as Windows’ features.

    2.   Easier to manage: An IP PBX can be managed via a web-based configuration interface or a GUI (Graphical User Interface), allowing you to easily maintain and fine tune your phone system.

    3.  Significant cost savings using VOIP providers: With an IP PBX you can easily use a VOIP service provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.

    4.   Eliminate phone wiring: An IP Telephone system allows you to connect hardware phones directly to a standard computer network port, which it can share with the adjacent computer. Software phones can be installed directly onto the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier.

    5.   Eliminate vendor lock in: IP PBXs are based on the open SIP standard. You can now mix and match any SIP hardware or software phone with any SIP-based IP PBX, PSTN Gateway or VOIP provider.

    6.  Easy to expand: Proprietary systems are easy to outgrow; adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an IP PBX: a standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!

    7.  Better customer service & productivity: With an IP PBX you can deliver better customer service and better productivity to your customers. Since the IP telephone system is now computer-based you can integrate phone functions with business applications. You can bring up the customer record of the caller automatically when you receive his/her call, and make outbound calls directly from Outlook, removing the need for the user to type in the phone number.

    8.  Twice the phone system features for half the price: Since an IP PBX is software-based, it is easier for developers to add and improve feature sets. Most VOIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, advanced reporting and more. These options are often very expensive in proprietary systems.

    9.  Allow hot desking & roaming: Hot desking is the process of being able to easily move offices or desks based on the task at hand. Unfortunately, traditional PBXs require extensions to be re-patched to the new location. With an IP PBX the user simply takes his phone to his new desk with no patching required. Users are enabled to roam too; if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics.

    10.  Better phone usability: SIP phones are simply easier to use. Employees often struggle using advanced phone features like setting up a conference or transferring a call. No instruction is necessary with an IP PBX; all features are easily performed from a user-friendly Windows GUI.

Investing in a software-based IP PBX is a smart choice, not only for new companies purchasing their first phone system, but also for established companies who already have a PBX. An IP PBX delivers such significant savings in management, maintenance, and ongoing call costs, that upgrading to an IP PBX, is the obvious choice for any company.

Phone Systems Installations

Maxter Technology Solutions L.L.C. offers more than a phone set up, a better way of communication system for our client’s business by providing professional telephone systems integration. Our technicians will help you out to choose a perfect PABX system on the analysis of your need, and implement it without any hassle.

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